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chester23
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http://1100ad.com/ru/forum/view/33128/last#btm
Dear developers of 1100AD, Since the new user interface (UI) introduction to the Aragon server on July 10, the server has been plagued with nothing but errors, bugs, slowness, and other inconveniences that drove many to complain through various media including global chat, forums, and support tickets. Some have complained more than the others. Some have been extremely vocal. Others have down right threatened to quit the game. I suspect some of them already did as a result. Yet, a good number of us LOYAL players remained silent, instead deciding on to storm through this new change. We experienced the exact same problems as any other players. I've sat through several minutes (yes 30 minutes) of "loading" when I tried to send armies It was manageable. Sure, the new UI was slower than the old UI. But it was still manageable. We all had the same inconvenience of getting used to the new map. Things were hard to differentiate or search. But instead of complaining, I spent hours sorting through the new map, finding targets of opportunity. What Playground wrote above on the Russian forum (translated to English) saddens me. It is claimed by Russian speaking players, and confirmed by Russian speaking developers, that there were "those players who managed to take advantage of temporary "weakness" of the enemy". THE SAME WEAKNESS WAS EXPERIENCED BY ALL PLAYERS!!! Those in DWD decided to continue to buy gold, spend gold, and play through these inconveniences. We gave the developers our leap of faith that all the bugs will be worked out to the betterment of the game play. Through this turbulent change of UI, three Orders decided to stage a strike. One Order decided to have faith in the developers. All players through various means communicated that there were problems that we all are experiencing. There were no one-sided weaknesses. All suffered from the technical problems equally. To compensate the three Orders because they refused to have faith in the Developers to fix the problem ultimately punishes that one Order that remained loyal to the Developers. I sincerely urge the Developers to carefully choose the method of compensation that is fair to ALL who experienced this "weakness". And as of the time of this posting, there are 2523 players on the Unification of Aragon. |
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cucullhan
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on: 21 Aug 2013 [09:19]
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scaryman
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on: 21 Aug 2013 [09:58]
I think this whole saga has been a big mess from the very begining of the change but many players have still kept on playing and trying to work with what we have.
Now the maps look better, armies travel easier and generally the game has improved. Like all hiccups that we've had with updates we keep playing until they are fixed. This issue of DWD taking advantage is just a load of rubbish, we are all on the same playing feild, playing the same game. We have all been subjected to the same problems and changes but some have adapted better than others. If you decide to put all your accounts on vacation because you don't like something, that is fine but be prepared for what is going to happen. SJ/VAM/KOH, you all made a choice to join up and attack DWD as a group, you all made a choice to go on vactaion for a silly reason, so deal with the consequences of your actions. If the devs are really going to compensate for something that we have all been dealing with, then you might as well go back for the last year and replace everyones gold for lost fortresses, lost contours, lost armies and lost camps as this would be the only fair thing to do. |
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playground
Developer
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on: 22 Aug 2013 [13:59]
Please, if you are experiencing any technical issues, i ask you to inform us as soon as possible, i believe that Loyal players are ready to provide a bug description to developers so we can improve the quality of game time faster. Regarding major bugs, that have been fixed in 2.26, we ask all players, who suffered any losses because of that, to make a list with losses (combat logs if needed) and describe the problem and when it happened and contact our tech support, everyone will get a compensation. Players of the mentioned orders was unable to do any combat movement at all, game was basically unplayable for them, we checked it and we wanted to prevent any damage that could be done to them. |
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chester23
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on: 22 Aug 2013 [15:59]
All issues were posted on the Russian forum by members of SJ/KOH/VAP, and here on the English forum by other Order members. I remained silent because there was no need to repeat what was said unless to bring up something someone else may have missed. And by remaining silent, I am comparing to others who continue to whine everywhere (PM, global chat, forums, etc.) and threaten with an ultimatum to quit the game. This same issue was there since July 10. The same conditions existed for DWD players as well. I stared at my screen for 30 minutes of "Loading" and finally gave up when I tried to send armies. Did you check DWD accounts for the same conditions? We found a work around. Under the same conditions, we found that sending less heroes solves the slowness problem. Players in the other order decided not to experiment and continue to complain. And for that they get a compensation? Where is my reward for spending hours to find a solution to the problem? This was a legitimate solution to the real problem we ALL had. How is this going to be compensated? The members of SJ/KOH/VAP are already gloating about 45 extra days of vacation they got. Are we all getting the same treatment, or just SJ/KOH/VAP? Are you compensating them for lost fortresses? Lost camps? I know they were able to send armies. Take a look at the chat in game. It was full of them receiving flawless topaz, huge sapphires, and other prizes. That indicates to me that they were able to send their armies out. They were not willing to send their armies out to us attacking. It was their choice not to defend themselves, not the game preventing them from doing so. |
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cucullhan
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on: 22 Aug 2013 [16:26]
Playground...
We did report all issues found,check my ticket "bugs" and everything is explained there, for 1 example. Also on the initial post of the new UI, i posted many there also, including sending armies and the gameplay being to slow. That was the first day, and it also proves we were experienced the same problems.... we, however, just did not give up and cry about it. We tried things and made them work. Be honest and fair... how would you feel if we rewarded your enemies, for doing nothing. I challenge them to prove they tried to defend our attacks Show me 1 log or battle report or any evidence where they tried to make a defense and it failed? Just 1?...... fact is they cant, they never tried. We play and keep the server alive, even though its a pain in the neck and highly frustrating.... and you offer to reward them and nullify the the gains we made. All because the chose not to act, not cause they couldn't. Be honest, look from our point of view... and justify it. I can assure you, your move to reward our enemies over us, while we had the exact same problems.... will severely test our loyalty. And whats our big crime to be punished as such???? We just keep playing. Like REAL LOYAL players would. I look forward to seeing that battle log! |
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playground
Developer
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on: 22 Aug 2013 [17:50]
Why do you think that you are getting punished? Nothing will be taken from you, and everything that you lost because of technical issues will be compensated. But as developers we see that player cannot send a campaign to defend, not waiting 30 minutes, after several hours campaign still cannot be sent, but solution of the problem takes time and since he is unable to defend himself we gave them in-game vacation. It is bad solution, but even worse would be leave that player without any option to defend himself while he keep losing locations.
Regarding evidence, i checked several players via admin account trying to send a campaign, i did not fraps it, but what can i show, troops never left the city, there is no combat log since there was no battle. Players often ask us to look from their point of view, but we cant do so since you might be enemies but both are our clients, ofcourse we cannot harm one of you to help another, but we can and we must provide assistance to people who have technical problems. |
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feildmaster
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on: 22 Aug 2013 [22:00]
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sammmy_vulpea
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on: 22 Aug 2013 [22:24]
When the interface has changed the game and my map was hard to get used to the game ..... but I devoted hours to understand how it works ..... I never complained because I knew that the same problem is had all the players ..... at first map was a little difficult to understand because all the buildings were the same color!!! then there have been some improvements to the map and it was better ...... when I started to get used to the new map afost changed again .... but even so I continued to play and buy gold .. .. were days when everything moves very slowly... if players of Ordinances KOH SJ VAM and decided that the best way to demonstrate their discontent is taking vacation think it's injustice to the other players to be helped now ...... I think we should be equal in all things because we all had the same trouble!
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nomanofwomanborn
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on: 23 Aug 2013 [02:08]
this is like a play by pinter, "the theater of the absurd". we all play the same game, the same physics and mechanics apply to all. there is no way a computer program can single out certain orders. THAT IS IMPOSSIBLE!!! we all had problems. we played and worked it out. yet they cry and you give them compensation? should the germans have been given compensation in ww2 because the winters were too cold? the spoils go to the winners not the whiners. if we can't play on a level playing field then why should i waste my gold in this game any longer. we threw them a whupin' and that should be the end of it. rewards should be given to those that do well, or there is no point in it at all
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cucullhan
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on: 23 Aug 2013 [04:08]
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markedwards2
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on: 23 Aug 2013 [06:28]
I have been a loyal player for close to two years now. I have lost armies due to computer glitches. I cannot transfer gold to players because the gold gets lost in the system. I have stopped complaining because either support does not answer them or they choose not to listen. So now you are going to compensate the other orders. we stuck with you 1100ad. we did not complain because we find the game interesting and we enjoy the company we share on this game. If you really look deep into you heart you will realize this is wrong. But once again what people tell me about developers showing favorites to different orders or players is true. I hope you read this but based on this new system you have now I believe you will not read this.
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chester23
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on: 23 Aug 2013 [09:34]
Claim
Players of Orders SJ, KOH, and VAP claim that they cannot send armies with over 100 heroes. Response This is true. Players of Order DWD also could not send armies with over 100 heroes. Claim Players of Orders SJ, KOH, and VAP claim that this "weakness" only affected them, and that unaffected DWD took advantage of this. They claim that they could not defend against our attacks because they cannot send armies out. Response We divided our armies so that each army had less than 100 heroes at a great risk to ourselves. Less heroes, faster the game response. Response This is NOT a secret only DWD knew. Players of Orders SJ, KOH, and VAP also knew this!! Proof Admin can check the global chat and see that players of Orders SJ, KOH, and VAP sent dozens of armies to adventure huts and temporary huts and received great prizes such as sapphires, rubies, topazes, and rare building drafts. Response Players of Orders SJ, KOH, and VAP chose to train at these locations and chose not to defend our attacks. If they were able to send armies to these locations, then they knew sending with smaller amount of heroes resulted in faster game play. Requests - Request resolution how players of Orders SJ, KOH, and VAP will get compensated as a result of server-wide technical problem. - Request the reason why only the players of Orders SJ, KOH, and VAP are offered this compensation and no other players as a result of server-wide technical problem. - Request that all other players receive the same amount of additional vacation days that were gifted to the players of SJ, KOH, and VAP by the Developers, and any other compensation they may have already received. |
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scottletier
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on: 23 Aug 2013 [11:19]
Painstaking dedication.
All points have been concisely put by Chester. I will add that after becoming increasingly frustrated with not being able to send my army for over an hour I found that if I selected all 100 of my heroes individually, I could send my army immediately after. This is just one example of the painstaking dedication that I put into this game. To hear that my enemy will be compensated for basically just not being bothered to familiarise themselves with the new interface as we in DWD have been, is disappointing. All we ask for is a level playing field on this fantastic war game. |
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eldadur
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on: 23 Aug 2013 [14:23]
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highman1
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on: 23 Aug 2013 [18:03]
yes this is a war game to say they cant move likeus sounds lame they r never on at the same time like we r cuz we use skype for our attak plans i dont have 100 heros to really comment but it just seems like they have no organization but wat is there compensation
      we as dwd r killers of giants like u said b4 keep up the good work guys as we will be in the fight of our lives soon yay so they should stop crying and start working together like us |
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