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DZIK
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latest updates came with serious amount of bugs, which made gameplay really hard, or for someone even impossible, lot of players already have decided to not invest into this game anymore, and if it will continue like that, a lot more will leave game, so i ask the dev's: why you don't test your updates? last month was a disaster, and it still continues.. dont get me wrong, the updates were cool, but those bugs, and rushed fixes spoiled everything, so i'm wondering why you have that alpha server? like the autorob funcion,someone said that programmers are rewriting it, but what the
 why they do it on the way? was it so hard to test it on alpha, why it came untested on all servers at the time? list is large, and with this post i just wanted to remind you dev's : test, test & test your updates and you will recive only nice feedback, right now you are doing it wrong...  |
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crimson
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ekkor: 17 Jan 2012 [12:45]
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AdWarrior
Fejlesztő
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ekkor: 17 Jan 2012 [12:48]
DZIK, we completely understand your disappointment, last month came with a serious rush, we were trying to make everything on time and there were a little to much of things to do. We have our own internal tester right now, so we will try to avoid that kind of situation in future. Thank you for your understanding.
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hjuler
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ekkor: 17 Jan 2012 [13:04]
Crimson, dzik is right, it is how most of us feel.
AdWarrior, glad to hear it, we hope for less bugs in the future. Like dzik says, most of the updates were cool, but they were shadowed by the amount of mistakes. We all love to play the game, and we also want new additions, but we dont want things to change too much, so I know we can be difficult to deal with lol. Just keep the bugs down and we will be happy  |
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DZIK
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ekkor: 17 Jan 2012 [13:04]
obviously yes nop, there are still some bug with sending main army from own cities, one player from my order still cant control his army probably becouse players had too much options in there  jup, as i saw it: fixing one bug, created another AdWarrior thanks for fast reply, but unfortunately this part we hear a lot |
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crimson
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ekkor: 17 Jan 2012 [14:08]
never once did I say or refer to anything about how the players felt. I know most players, especially gold account players, felt really upset with the glitches. however, to my knowledge (or memory) the only main glitch from the build was with auto-rob getting stuck (not stuck stuck, you could manually return them...). Please correct me if I'm wrong about there being only one main problem, but I feel like this situation was overly exaggerated. yes, I have a gold account, yes I use auto-rob everyday, yes I had to spend an extra 15 minuets to send my robbing groups back. well, this is my own opinion, I know most will still not agree with me... can you explain? the recuitment was not regulated, anyone who asked could join...lead to many many newbies and players who wanted to be the best at button clicking...not many players who were experienced and wanted to help test joined. in the real word, this happens quite often. sooner or later, all (or most depending on the future of game-play) bugs will be worked out and the next build will be in development. |
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zerberus101
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ekkor: 17 Jan 2012 [14:27]
I can hear it now, years have been second a company which operates internationally must look more to the customer. because you can not always tell in latvia is a different mentality. it must be played as a standart in others. the support function was never done properly. it must not exceed 5 days or longer to go once you get reporting. also the flow of information for new matters not right. There are many players no longer play and give no more money, because no one pays for worse. we can not play this game and that it is best known as playing a joke, because with so many problems one must not apply for it.  |
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DZIK
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ekkor: 17 Jan 2012 [14:28]
frissítve: 17 Jan 2012 [14:31]
crimson about auto-rob.. sending manualy troops home means it's not an auto anymore
 no need, person who got that problem, posted a ticken in support so it is work for dev's now  (only prob. is that no reply on ticket, but that's a common problem)that's why we play this game no? to get out of real world and feel like mighty kings and warriors  |
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crimson
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ekkor: 17 Jan 2012 [14:34]
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DZIK
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ekkor: 17 Jan 2012 [14:51]
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hjuler
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ekkor: 17 Jan 2012 [15:11]
And I didnt say you did. I just said that many people agree with what DZIK said and obviously you didnt. This glitch was a big problem for many. I use to send out many legions to many farms and then leave for a couple of hours. I dont have time to sit and send them all back individually because there is a glitch in the game. And there were many more bugs than just the autorob. I understand your position Crimson, and fair enough, many of us probably overreact. But when you spend as much money as I do and probably many others, you expect a better return. And we complain because we like the game. |
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Maddog
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ekkor: 17 Jan 2012 [15:53]
frissítve: 17 Jan 2012 [15:55]
Crimson, I can respect your opinions to a point...but defending the developers constantly like you do does not help the situation. Obviously you have not been paying attention to all of forums or the game, because you would have noticed that there have been several several glitches/bugs happening with just the last 2 updates alone...won't even bother going into the updates before that.
Yes, I bash on the developers and their lack of communication to THEIR community of players a lot, but only because it is 100% true. I have asked several questions on forums for clarifications on updates and receive nothing but silence from the developers. I would eventually get my answer, but not from them and that is completely and utterly unacceptable. So now I will bash on one of the many comments you repeat over and over again Crimson. and that is "Submit a Support ticket" I'm sure the developers are sick and tired of having to deal with the support tickets, but I can guarantee you that their CUSTOMERS are much more sick and tired of having to submit the tickets. Not to mention that most of the times you have to wait days and days to get a response that does not help, and then wait days and days again to get a response to your response. I know players that have active support tickets weeks and months old without even 1 comment from the developers. I actually have 2 active support tickets without a response from the developers. One submitted 15 days ago and one submitted 4 days ago. So now you can answer how this is good customer service. Some may think that I enjoy bashing on the development/support team, but I truly do not. My comments that I make on forums is only my defense mechanism so I don't let my anger take control of me and I start swearing up a storm and getting myself forum banned. So I say now...FIX THE GLITCHES. P.S. Don't bother quoting any of my post here and asking for clarification, because I won't bother responding...I'm sick of getting ignored. |
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AdWarrior
Fejlesztő
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ekkor: 17 Jan 2012 [18:25]
Maddog, now you are being quite unfair. If you surf through most of the themes, you will find my answers in almost every one of them. We cannot answer all the questions on forum in a non-stop mode. We are providing the information that is essential. Support is working almost every day, though they do have a usual 2-day weekend. We do understand that we have glitches, but that is the thing about bugs, they cannot be predicte, otherwise we could've got rid of them long time ago.
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AdWarrior
Fejlesztő
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ekkor: 17 Jan 2012 [18:26]
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zerberus101
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ekkor: 17 Jan 2012 [18:43]
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DZIK
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ekkor: 17 Jan 2012 [18:49]
frissítve: 17 Jan 2012 [18:51]
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