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khosrov99
on: 20 Sep 2012 [14:38]
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why is my login banned...i can`t enter into server...i didn`t do something wrong is this a technical problem?please help i`m in battles and want to play
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crimson
on: 20 Sep 2012 [15:52]
The biggest reason people are banned is because they have multiple accounts on the same server. Contact support and to see why your account was banned and if there is a way to un-ban your account.
http://support.ambergames.com/login
khosrov99
on: 20 Sep 2012 [15:55]
i didn`t do anything wrong ...i can`t go to crusade server why?
khosrov99
on: 20 Sep 2012 [15:55]
can you fix
khosrov99
on: 20 Sep 2012 [15:57]
but i can go to other servers
crimson
on: 20 Sep 2012 [16:02]
the server holds separate accounts for each server; when you are banned from one server, you can still play other servers. I do not know why you are banned nor do I have the authority to un-ban your account. you must go through support to get your account un-banned.
khosrov99
on: 20 Sep 2012 [16:03]
only a minute.....u said that if you have multiple accounts you will be banned...my brother and my cousin also play this game and can`t go to crusade server too.
so fix the problem please
crimson
on: 20 Sep 2012 [16:06]
Yea, so the reason your account was banned was because the server noticed that the same IP was accessing all of the account among other things. Please create a support ticket and explain to them that your family is also playing.
khosrov99
on: 20 Sep 2012 [20:40]
how does it work
khosrov99
on: 20 Sep 2012 [20:40]
how can i create support ticket
schnitzer90
Moderator
on: 20 Sep 2012 [20:48]
Go to ...
Quote crimson:
http://support.ambergames.com/login

... and create a support account. It's pretty much self-explaining from then on.
I suggest you name the account nicknames that you and your other family members use and the server that you play on and ask if you all can be un-banned. Then see if support requests any more details. (:s9:)
khosrov99
on: 20 Sep 2012 [22:06]
updated: 21 Sep 2012 [13:19]
my brother`s and cousin`s accounts are working now (i sent ticket)but mine isn`t working.......(:s6:)
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