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brianna
on: 16 Jan 2012 [17:29]
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Multi ban system did not work exactly on britannia, many real player are banned but they play self and they are not multiaccounts!

stop it or many players will give up!
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crimson
on: 16 Jan 2012 [17:36]
brianna, the ONLY way to get banned is by ip check. I doubt all banned players can claim family as reason. all who wish to make a case, please contact support.
Holland777
on: 16 Jan 2012 [17:54]
but what about wireless connection? if i live with friends who like this game as well?does it means that im multicheater??(:s8:)(:s8:) this sistem is wrong.and one more thing.you decided to restart but dont let know anyone about it before.so what about was my gold spentage?????this is unnacceptable,i played 3 and half month's and spent about 40euro,and now months im receive your message about restart?some people playing this game,just to build nice cities not for war,when doing like that you just making me lost interest for this game,and im sure im not alone who think like that. you kill peoples money this is not fair!!!!!!!!!!!!!!
Holland777
on: 16 Jan 2012 [17:57]
we have one ip adress for 3 person so what can we do?stop playing or keep waiting until we get banned?
angelstar83
on: 16 Jan 2012 [20:58]
hm in my order are member with real vasalls maybe of other servers but real! and they can not have same ip!

zb. gerli1975 he have 2 vasalls banned (dirka70) but they live 500 miles away. i cant understand, and he never was in this accounts.
there also many other players banned. playes which play alone and dont have same ip :(
Maren1712
on: 16 Jan 2012 [23:26]
Hello Support,
you manage this is what we] lose the joy of playing! We invest massive amounts of time and you should only draw carbon out of the bag!

First Broken car robbery = why I've goldabo?
Second Leveling in the Black Rock = Giant Losses = why I've got tubes?
Third Prevent bugs in the fighting = ie we can as a community kämfen
4th There will be banned from our guild unnecessary Versalles, of which we have no Logins! Who knows whether coming to an unban ever again!

My friend from our guild wants to stop now, because you lose a good player and paying!
You should take care of it as quickly as possible, that the Versalles be unbanned again!

No fun makes you more money just to move over and having to get any decent performance more!
crimson
on: 17 Jan 2012 [02:44]
Please contact support using this link:
http://help.ambergames.com/login
Maren1712
on: 20 Jan 2012 [14:01]
How many Tickets must we write, that we will get an answer from you???

The Versalles are still banned, now your good Players want to stop that game....

you want money money money... but you bann the real Versallen!!!

Better you start to answer or good goldplayers are stopping the game soon!!!

We are very anoid about RIGA

Maren
Maren1712
on: 20 Jan 2012 [14:02]
Tel me how we can stop tha banning from real Versalls(:s30:)
Maren1712
on: 20 Jan 2012 [14:04]
Ticket Don`t work!!!
hiero
on: 23 Jan 2012 [05:10]
I have a vassal who was banned - and I do not think he had an account on any other server. I do not KNOW that he was not a multi-account, but it would make no sense. He is vassaled to me, I do not know him anywhere else, what is the benefit in multi-accounting?

Now, think about this. When something goes wrong, many people do not complain - they just go somewhere else. In marketing, the rule of thumb is that for every one complaint, there are 10 people who do not complain.

I am thinking this vassal is one of the 10. I contacted support, they said the vassal must contact them. But I have no contact data for the vassal, and I have to wonder if the vassal just gave up! Maybe he was one of the 10 who don't complain - they just leave!

I do not know what to say. Multi-accounting is not fair, and it should be controlled. Support is doing the right thing by trying to control it. But unfairly banning players who are not multi-accounters is also bad.

I can say to support - "Do a better job! Work harder!". But I think they are already working hard on this problem. So, I do not know what to say.
Maren1712
on: 23 Jan 2012 [07:50]
Some people play all day, and they work hard to get real Vassal.
And help them to grow. And that`s sometimes not so easy with all the languages they are spoken here!

And than, they banned many real vassals I know about, where nobody has a lockin!!! So how does the riga system work??? Not any good I tell you!

I didn`t get any answer yet! We are gold player, we have baronabo!!! What for? We spend so much money and time here, we should be VIP-Player but we are just their gold-donkey!

I STILL WAIT FOR AN ANSWER RIGA!!!!!!!!!!!!!!!!!!!!!!!!!
schnitzer90
Moderator
on: 23 Jan 2012 [11:15]
Maren1712
I can understand that you are angry that you do not get an answer to your questions.
Anyway, reading this...
Quote Maren1712:
we should be VIP-Player

... I have to tell you that it is not exactly correct. The ToS state:
Quote Terms of Service of 1100ad:
4.8 Purchase of game currency does not give the User any special treatment and [...]


Me personally, I think that the the multi-account ban-system is good in general.
It surely needs to be improved and there are mistakes. But really, multi-accounting is such a big problem in this game, something needed to happen. (:s28:)
Maddog
on: 23 Jan 2012 [14:42]
Quote schnitzer90:
4.8 Purchase of game currency does not give the User any special treatment and [...]

I can agree to that to a point...but when players get so angry that support is not responding to the tickets in a timely manner, people will stop playing and therefore people will stop purchasing game currency, and then the game will have no income to keep the game running.
So although I agree that gold purchases should not be given special treatment, I believe that Support needs to actually take care of their Customers instead of ignoring them.
justinogo
on: 07 Aug 2012 [16:39]
updated: 07 Aug 2012 [16:41]
i had just become a viscount then i got banned!!!they say that my login name was inapropriate!and besides how is "ELGRAMPO" inapropriate!?!?!?these people need to be taken over by people who can actually do a good job.for example people in world of tanks,wargame 1942,and people of adventure quest websites.(:s13:)(:s6:)(:demolish:)and of all my multies the koryo i was banned was the most advanced and longest and the second highest in resources.1 and a half monthes of playing and all that hard work gone and now wasted 1 month of my life since i go on at least once a day since i registered.and i am using my brothers since i got banned.(:s13:)(:s6:)(:s20:)(:s20:)(:s20:)
deane
on: 07 Aug 2012 [21:55]
Maren1712 Has a point, my brother plays this game and he is a powerful player, what happens when they start banning people on the server we play on ? we both get banned for "Multi-accounting?"
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